Tier B

Shield Pro

Recommended

99.9% uptime target

RTO 8h

Active response with stricter escalation windows for production systems.

Coverage included in this tier

24/7 monitoring
1-min synthetic checks
Synthetic checks, error-rate alerts and SSL/DNS watchdog on every production surface.
Security patches
Bi-weekly cadence
Dependency CVE triage and same-week patching on retainer infrastructure.
Incident response
8h on-call escalation
Pre-agreed runbook with documented RTO/RPO targets and post-mortem reports.
Backups & restore drills
Daily snapshots · monthly drill
Encrypted off-site snapshots with quarterly restore drills.

Pair Shield with Care

Most retainers run Shield Pro + Care Plus together: protection plus continuous engineering capacity. Bundled onboarding, single invoice.